{"id":76230,"date":"2019-02-20T10:38:52","date_gmt":"2019-02-20T10:38:52","guid":{"rendered":"http:\/\/www.499140651.linuxzone132.grserver.gr\/?page_id=76230"},"modified":"2025-10-08T20:35:15","modified_gmt":"2025-10-08T17:35:15","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.oliveepitome.com\/en\/frequently-asked-questions\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;6&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;100&#8243; gutter_size=&#8221;100&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; style=&#8221;inherited&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; align_medium=&#8221;align_center_tablet&#8221; medium_width=&#8221;0&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; zoom_width=&#8221;0&#8243; zoom_height=&#8221;0&#8243; width=&#8221;1\/1&#8243; css=&#8221;.vc_custom_1726173527113{padding-top: 100px !important;padding-bottom: 10% !important;}&#8221; uncode_shortcode_id=&#8221;202100&#8243;][vc_custom_heading text_color=&#8221;color-jevc&#8221; heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-640201&#8243; text_size=&#8221;fontsize-155944&#8243; text_weight=&#8221;100&#8243; text_space=&#8221;fontspace-781688&#8243;]Frequently\r\nAsked Questions[\/vc_custom_heading][vc_accordion el_class=&#8221;suxnes&#8221;][vc_accordion_tab title=&#8221;What is Olive Epitome?&#8221; tab_id=&#8221;42e852fa-2c86-6&#8243; slug=&#8221;What is Olive Epitome;&#8221;][vc_column_text text_lead=&#8221;yes&#8221; uncode_shortcode_id=&#8221;784213&#8243;]\r\n<h4>Olive Epitome is an e-commerce platform which specializes in extra virgin olive oil. In our e-shop we present a wide range of varieties and labels from all over Greece, focusing above all on excellent quality. We thus endeavour to promote standardized Greek extra virgin olive oil while disseminating knowledge in order to initiate the consumer into the magic of flavour, aromas and the beneficial properties for health of this unique product.<\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Is there a physical store besides the e-commerce platform?&#8221; tab_id=&#8221;29397fa1-c47e-8&#8243; slug=&#8221;Is there a physical store besides the e-commerce platform?&#8221;][vc_column_text]\r\n<h4>There is no physical store for the time being, we only operate through the internet.<\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;How can i make a purchase?&#8221; tab_id=&#8221;2213d3d8-813b-9&#8243; slug=&#8221;How can make a purchase?&#8221;][vc_column_text]\r\n<h4>At Olive Epitome you can purchase the products from the main menu on the landing page and choose the category and subcategory which interests you. Alternatively, you can choose specific products suggested in our recipes and our mix &amp; match selections.<\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Is it possible to search for a product?&#8221; tab_id=&#8221;c72adc02-a6f4-7&#8243; slug=&#8221;Is it possible to search for a product?&#8221;][vc_column_text]\r\n<h4>You may insert the product, olive variety or region that interests you in the search engine on the top right corner of the site and the suggested results will appear.<\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Which methods of payment are available?&#8221; tab_id=&#8221;1550656525352-4-6&#8243; slug=&#8221;Which methods of payment are available?&#8221;][vc_column_text]\r\n<h4 class=\"p1\"><strong>You may choose any of the below methods of payment:<\/strong><\/h4>\r\n<ul class=\"ul1\">\r\n \t<li class=\"li1\">\r\n<h4>Bank transfer<\/h4>\r\n<\/li>\r\n \t<li class=\"li1\">\r\n<h4>Cash on delivery with an extra 1\u20ac + VAT 24% (only for domestic deliveries)<\/h4>\r\n<\/li>\r\n \t<li class=\"li1\">\r\n<h4>Using credit, debit and prepaid cards such as Visa, Mastercard, Maestro, American Express, Diners, Discover.<\/h4>\r\n<\/li>\r\n<\/ul>\r\n<ul class=\"ul1\">\r\n \t<li class=\"li1\">\r\n<h4>Using the electronic wallet Masterpass.<\/h4>\r\n<\/li>\r\n \t<li class=\"li1\">\r\n<h4>Using Paypal<\/h4>\r\n<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;In which currency are my purchases made?&#8221; tab_id=&#8221;1550656609834-5-4&#8243; slug=&#8221;In which currency are my purchases made?&#8221;][vc_column_text]\r\n<h4>At this given moment, purchases are made with \u20ac (Euro).<\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;When is my account charged?&#8221; tab_id=&#8221;1550656629202-6-2&#8243; slug=&#8221;When is my account charged?&#8221;][vc_column_text]\r\n<h4>If your purchase has been approved, your card will be charged immediately at the end of your order where you will receive a confirmation message at the email address you have provided.<\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Why can I not complete my payment?&#8221; tab_id=&#8221;1550656645358-7-6&#8243; slug=&#8221;Why can I not complete my payment?&#8221;][vc_column_text]\r\n<h4><strong>In case you cannot complete your payment:<\/strong><\/h4>\r\n<h4>\u2022 Check the details of your card and make sure all information is correct\r\n\u2022 Make sure you entered the security code correctly (the 3-digit number on the back of your card).\r\n\u2022 Check with your card issuer or PayPal service.<\/h4>\r\n<h4>If you have tried all the above and are still experiencing problems, please contact us at <strong>210 3003934.<\/strong><\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Can I make my purchase without creating an account?&#8221; tab_id=&#8221;1550656682341-8-6&#8243; slug=&#8221;Can I make my purchase without creating an account?&#8221;][vc_column_text]\r\n<h4>At Olive Epitome you can complete your purchase quickly and easily as a temporary user without creating an account.<\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Why should I create an account at Olive Epitome?&#8221; tab_id=&#8221;1550656706597-9-0&#8243; slug=&#8221;Why should I create an account at Olive epitome?&#8221;][vc_column_text]\r\n<h4>Once you have created an Olive Epitome account, you can easily make changes to your personal and payment details, see your recent orders, manage your shipping and billing addresses, and edit your password.<\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;I forgot my password, what should I do?&#8221; tab_id=&#8221;1550656725710-10-6&#8243; slug=&#8221;I forgot my password, what should I do?&#8221;][vc_column_text]\r\n<h4>You can retrieve your password from your account&#8217;s control panel by clicking on the &#8220;Lost your password?&#8221; field and then you will be prompted to create a new password.<\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Do I have security in my online purchases?&#8221; tab_id=&#8221;1550656748009-11-2&#8243; slug=&#8221;Do I have security in my online purchases?&#8221;][vc_column_text]\r\n<h4>Your safety is our primary concern. In any case, the use of your personal data is absolutely secure by maintaining a GeoTrust Quick SSL Premium online security protocol.<\/h4>\r\n<h4 class=\"p1\">SSL Certificate (Secure Sockets Layer) creates a secure, encrypted link between the user and the website, preventing the theft of sensitive data such as credit card numbers, names and addresses.<\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;How can I learn about the use of my personal information?&#8221; tab_id=&#8221;1550656797046-12-9&#8243; slug=&#8221;How can I learn about the use of my personal information?&#8221;][vc_column_text]\r\n<h4>You can read the Privacy Policy <a href=\"https:\/\/www.oliveepitome.com\/en\/terms-of-use\/#privacypolicy\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #028402;\">here<\/span><\/a><\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;How can I contact you?&#8221; tab_id=&#8221;1550657179737-13-4&#8243; slug=&#8221;How can I contact you?&#8221;][vc_column_text uncode_shortcode_id=&#8221;658594&#8243;]\r\n<h4 class=\"p1\"><strong>You can contact us in the following ways:<\/strong><\/h4>\r\n<h4 class=\"p1\">\u2022 Fill in your details and your message in the contact form you will find <a href=\"https:\/\/www.oliveepitome.com\/en\/contact-us\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s1\" style=\"color: #028402;\">here<\/span><\/a>.<\/h4>\r\n<h4 class=\"p1\">\u2022 Call us at 210 3003934.<\/h4>\r\n<h4 class=\"p1\">\u2022 Through Facebook by clicking <a href=\"https:\/\/www.facebook.com\/oliveepitome\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s1\" style=\"color: #028402;\">here<\/span><\/a>.<\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;What are the shipping charges of my order?&#8221; tab_id=&#8221;1550658419957-14-8&#8243; slug=&#8221;What are the shipping charges of my order?&#8221;][vc_column_text]\r\n<h4>Shipping charges in Greece are at a fixed cost of \u20ac 3.9 including VAT without any restrictions (eg weight or inaccessible areas). Additionally, free shipping is provided for amounts over \u20ac 50.<\/h4>\r\n<h4>For orders outside Greece, please see the Terms of Use and Shipping and Delivery Policy <a href=\"https:\/\/www.oliveepitome.com\/en\/terms-of-use\/#shippingdelivery\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #028402;\">here<\/span><\/a>.<\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Are there additional charges in the shipping costs?&#8221; tab_id=&#8221;1550658431715-15-1&#8243; slug=&#8221;Are there additional charges in the shipping costs?&#8221;][vc_column_text]\r\n<h4>For orders made in Greece there are no extra charges for taxes, duties or fees.<\/h4>\r\n<h4>For orders placed within the EU, additional charges may arise in case air transport is selected where fuel surcharges, eventual duties, taxes and customs charges are not included. The shipping cost is always confirmed before shipping the order and is charged to the buyer.<\/h4>\r\n<h4>For orders outside the EU, the extra charges (fuel surcharge, duties, taxes and customs charges) weigh on the buyer with the total cost always confirmed before the order is dispatched.<\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;What is the delivery time of my order?&#8221; tab_id=&#8221;1550658434363-16-1&#8243; slug=&#8221;What is the delivery time of my order?&#8221;][vc_column_text]\r\n<h4>The delivery time for shipments in Greece is 1 to 3 working days by courier from the completion of the order.<\/h4>\r\n<h4>Delivery time for shipments outside Greece varies depending on shipping mode (by air or road transport). For more details click <a href=\"https:\/\/www.oliveepitome.com\/en\/terms-of-use\/#shippingdelivery\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #028402;\">here<\/span><\/a>.<\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Can I receive the products in my Post Office Box?&#8221; tab_id=&#8221;1550658656436-17-3&#8243; slug=&#8221;Can I receive the products in my Post Office Box?&#8221;][vc_column_text]\r\n<h4>Due to the sensitive nature of our products, deliveries to a Post Office Box are not made.<\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Can I modify my order?&#8221; tab_id=&#8221;1550658675579-18-7&#8243; slug=&#8221;Can I modify my order?&#8221;][vc_column_text]\r\n<h4>Orders that enter the distribution centre system until 12.00pm are processed for shipment (delivered to the courier) on the same day. Orders that enter the system after 12.00pm are handled for shipment the following day.<\/h4>\r\n<h4>Therefore, until your order is delivered to the courier, you can make any changes you wish otherwise we will not be able to modify or change the delivery and payment method.<\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Can I change the delivery address of my order?&#8221; tab_id=&#8221;1550658696754-19-9&#8243; slug=&#8221;Can I change the delivery address of my order?&#8221;][vc_column_text]\r\n<h4>The delivery address may be modified only in case that your order has been registered after 12.00pm on the day of the order.<\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Can I track my order?&#8221; tab_id=&#8221;1550658715918-20-4&#8243; slug=&#8221;Can I track my order?&#8221;][vc_column_text]\r\n<h4>To locate your order, please click on the &#8220;<a href=\"https:\/\/www.dhl.gr\/exp-en\/express\/tracking.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #028402;\">Track Shipping<\/span><\/a>&#8221; link, enter your Order ID in the box and click on the &#8220;Track&#8221; button. You will find this on your receipt and the confirmation email you have received.<\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Can I cancel my order?&#8221; tab_id=&#8221;1726173330566-24-7&#8243;][vc_column_text uncode_shortcode_id=&#8221;152399&#8243;]\r\n<h4>After confirming your order no cancellation is allowed.<\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;I have not received my order, what should I do?&#8221; tab_id=&#8221;1550658748676-22-9&#8243; slug=&#8221;I have not received my order, what should I do?&#8221;][vc_column_text]\r\n<h4><strong>If your order has not been delivered at the estimated delivery date according to the confirmation email you received, please contact us having available the following information:<\/strong><\/h4>\r\n<h4>\u2022 Your order number\r\n\u2022 Your account details\r\n\u2022 Your order cost\r\n\u2022 Your payment details<\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;What happens if a product is exhausted?&#8221; tab_id=&#8221;1550658785476-23-5&#8243; slug=&#8221;What happens if a product is exhausted?&#8221;][vc_column_text]\r\n<h4>If you have already made a purchase and the product is exhausted, we will contact you directly to notify you of any delay in the shipment, to send you a similar one or to return your money.<\/h4>\r\n<h4>Additionally, if a product is exhausted, there will be a specific indication &#8220;exhausted&#8221;.<\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;What happens if the product has a defect?&#8221; tab_id=&#8221;1550658809347-24-0&#8243; slug=&#8221;What happens if the product has a defect?&#8221;][vc_column_text]\r\n<h4>The product may be returned even if its packaging has been opened if a defect is found within the content that is inconsistent with the nature of the product sold and is not due to misuse of the consumer or violation of the instructions for use of the product which are included within. In any case, the product to be replaced should be returned with all the documents accompanying it (eg invoice, retail receipt, etc.) and it should not have been removed from its packaging. For more details click <a href=\"https:\/\/www.oliveepitome.com\/en\/terms-of-use\/#returnpolicy\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #028402;\">here<\/span><\/a>.<\/h4>\r\n[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;6&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;100&#8243; gutter_size=&#8221;100&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; style=&#8221;inherited&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; [&hellip;]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-76230","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Frequently asked questions about our online shop | Olive Epitome<\/title>\n<meta name=\"description\" content=\"Frequently asked questions. 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