6. Return Policy

The Company supporting E-Commerce enables you, through the fullness of the descriptions of which you post on its pages, to enjoy the privilege of direct contact with the products available from your computer screen quickly and easily.

Wanting to highlight the benefits of using the internet on our everyday markets below, we provide the terms and conditions for returning defective or non-defective products. 

Α. Product Returns Due to a Delivery Error or defect

In all cases where other than sold, by type or quantity, or missing property previously agreed in writing with the Company, the customer returns the products for inspection and error. In this case the expenses the return of the products to the company as well as the costs of return to the customer shall be borne by the Company as long as the return proposed by the company is respected, specifically with the courier company we cooperate and following prior communication with us at the telephone and email.

Refunds are only accepted when the products returned are in the same condition as when they were received, without being tampered with and ths packaging should be intact, without being opened in any way and bearing all the features and characteristics delivered (eg label, etc.). So, it would be good for you to check carefully at the moment of delivery of our products the intact of their packaging. The product may be returned even if its packaging has been opened if a defect is found within that content which is inconsistent with the nature of the product and is not the effect of misuse by the consumer or violation of the instructions for use of the product in its contents.  In each case, the return of the product to be replaced should be done with all the documents accompanying the product (eg invoice, retail receipt, etc.) and under the condition the product has not been removed from its packaging.

After the return of the product, the defect mentioned by the customer is checked and then we communicate with him by using the data he has declared for his information on the results of the inspection. If the defect or the error is found and can be replaced by the product of the order or other after the choice of the customer, the replacement us realized or otherwise the cancellation of the transaction, in case of unavailability of the same goods with another new product of the same quality and price, in reasonable time for replacement. For more information / clarifications, please contact our store at www.oliveepitome.com or email at info@oliveepitome.com. If the transaction is canceled, the refund of the original purchase is made in the same way as the initial payment of the customer to the Company.

In particular, in the case of credit card / debit card payment, the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided for under the contract it has concluded with the customer without any relevant COMPANY’s responsibility now. The Company following this information is not responsible for the time and manner of execution of the settlement regulated by the mentioned contract. In the case of cash payment, the money will be refunded by depositing into your bank account, after prior contact with our company via telephone and email communication, otherwise for the refund in any other way the customer will bear the cost.

In the case of bank wire transfer, the refund will also be made by bank transfer to the client’s own account.

In the event that the products are returned damaged or incomplete, the Company has the right to claim compensation from the customer, the amount will be determined by the condition of the products and the Company has the right to make the settlement against the claim of the customer unilaterally and wholly or partially.

Β. Return of non-defective products – Right of unjustified withdrawal from the customer

You have the right to return the entire order or part thereof without having to notify us of the reason within 14 calendar days of delivery. The cost of the return is borne in this case by the customer.

Withdrawal is subject to the following conditions:

The customer must return the product in the same condition as it was when it received it, ie it has not been tampered with and its packaging is intact or it has not been opened in any way and has all the features and characteristics with which it has been delivered (eg tag, etc.). The return of the product should be accompanied by all documents accompanying the product (eg invoice, retail receipt, etc.) and full packaging. Return of the item is accepted only if the purchaser has first paid out any amount paid by the company for sending the item to him and the shipping costs for the return of the item.

The withdrawal statement is made in writing through the form we offer to the address (Withdrawal Statement), in accordance with the standards set by the General Secretariat of Consumer, which after filling in and signing it should be sent by e-mail to info@oliveepitome.com and our Company is obliged to send a confirmation of receipt of the written statement of withdrawal as soon as it comes to it.

Following the withdrawal notice, COMPANY is obliged to reimburse the price received within 14 calendar days of receipt of the products. If the transaction is canceled, the refund of the original purchase is made in the same way as the initial payment of the customer to the COMPANY. In particular, in the case of credit card / debit card payment, the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided for under the contract it has concluded with the customer without any relevant COMPANY’s responsibility now. The Company following this information is not responsible for the time and manner of execution of the settlement regulated by the mentioned contract. In the case of cash payment, the money will be refunded by depositing into your bank account, after prior contact with our company via telephone and email communication, otherwise for the refund in any other way the customer will bear the cost.

In the case of bank wire transfer, the refund will also be made by bank transfer to the client’s own account.

The customer is liable to compensate the company if he has made use other than what necessary to ascertain the nature, characteristics and operation of the goods in the period up to the declaration of withdrawal. The nature, characteristics and operation of the goods should be ascertained on the basis of the information provided on packaging of each product as well as the supplementary information provided by the company and without opening the packaging of the goods use the product. The company is willing to inform the customer of any question about the nature and operation of the products by providing additional information material electronically or otherwise. In the case of opening, it will not be possible to return it due to the nature of the product and the degradation that de facto exists.

For any information or contact with our company you can find us on +30 210 3003934 or email info@oliveepitome.com.